Simple! Just upload your favorite photo at checkout. Our artists hand-design a pixel pattern based on your pet, and then — depending on the version you choose — we either ship you a complete DIY kit, or handcraft the finished piece for you. We'll email you if we ever need a clearer photo. 🐾

A clear, well-lit photo where your pet's face and markings are easy to see — natural daylight works best! Front-facing or side profiles both work great. Don't worry about it being perfect; if we think another photo would give a better result, we'll reach out before we start.

That's our specialty! We carefully match your pet's colors, markings, and expression, recreating them in our signature pixel-art style. It's an artistic interpretation — charming and unmistakably them — rather than a photo-exact copy. Check out our examples to see the style. 💛

Each order is made just for you, so please allow [2-3] days for design and crafting, plus [6-7] days for shipping. You'll receive a tracking number as soon as it ships. Need it by a certain date? Message us — we'll do our best! 🚚

Our items are lovingly handcrafted and shipped from our studio. Most orders arrive with no extra fees, but depending on your country's import rules, a small customs charge may occasionally apply. We'll always do our best to keep things smooth and transparent for you.

Not at all! Every kit comes with pre-sorted, pre-counted beads and clear step-by-step instructions, so you just follow along. It's relaxing, beginner-friendly, and honestly a little addictive. If you can match colors to a chart, you can do this. 😊

Your kit includes everything you need: the custom pattern, pre-sorted beads, pegboard, tweezers, ironing paper, a frame, and full instructions. The only thing you'll need from home is a household iron to fuse the beads together.

Your happiness means everything to us. While custom pieces can't be returned for general reasons, if your order arrives damaged or doesn't match what we agreed on, we'll remake it or make it right — just reach out. 💛

Absolutely! CHERISPAW is a small studio run by people who genuinely love pets and handmade art. Every pattern is designed with care, and every piece is made by hand. We're always just a message away at [support@cherispaw.com]. 🐾

Of course — it makes an unforgettable one! Let us know it's a gift and we can include a handwritten note. It arrives beautifully packaged, ready to give. 🎁